Terms & Conditions of use

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements:

"Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “Healthwire”, "The Company", “Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

The following terms of use apply when you view or use our service via our website located at www.healthwire.pk. Please review the following terms carefully. By accessing or using the service, you signify your agreement to these terms of use. Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. These Terms of Use may be amended, modified or replaced by other terms and condition. It is to reiterate that by using or otherwise accessing our service, and/or by registering with us, you agree with our terms of this agreement and are bound to follow it. By doing so you also agree with the information practices disclosed in our privacy policy and disputes of any sorts are going to be resolved according to the laws of Pakistan. We makeno guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, expertise, quality of work, price information, or other content through the services. In no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on any such content. Furthermore, we do not in any way endorse or recommend any individual listed or accessible through the services.

Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorized actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.


Your access to the subsequent use of website, subjects you to the following terms and conditions:

  • All the information on our website is general information and may not be fully subject to obsolete accuracy. Healthwire connects with professional experienced doctors who offer online video consultation and may refer pharmaceutical products to clients. However, all such services nor the website can be used as a substitute for medical care. In case of emergency or a severe medical condition, refer to your primary physician immediately.
  • Unless otherwise highlighted all the information and services present on this website is only available within Pakistan. The advertising of the company is intended for the audience of Pakistan. The user will be solely responsible for any downloads, programs , texts available through this website. Republication of any part of this website is strictly prohibited unless a written consent has been granted from the company itself.
  • By any means Healhwire does not guarantee any uninterrupted, error-free or timely services from this website. The services however are created in the best of interest and are provided in the best of ability. By using the product or any service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, however caused.
  • On placing an order your order will be delivered to you within 2 hours. Upon confirmation, you will be required to pay on arrival of your delivery. If you fail to comply, Healthwire reserves the right to retrieve the outstanding amount, at your risk and cost.
  • Certain pharmaceutical products strictly require proper prescription for purchase. A valid prescription will be required to verify the product purchase.
  • All the information, pictures and graphic depictions across all of Healthwire’s platforms are solely Healthire’s property. Healthwire reserves all rights to modify or retrieve any changes on its website information. Likewise, Healthwire does not assume any responsibility for any errors in the information on the website. Healthwire will not be liable for any damages of any kind arising from the use or the inability to use this site, including but not limited to direct, indirect, special, incidental or consequential damages, loss of profit, operation time, goodwill, contracts, revenues or anticipated savings arising out of or in relation to the use of this site even if Healthwire or one of our representatives has been advised of the possibility of such damages. Under no circumstance will Healthwire be liable for any loss or damage caused by a user’s reliance on information obtained through this site.
  • Healthwire grants limited right to use the information given it is not modified for commercial purposes and provided that Healthwire’s copyright appears on any copies.
  • Please know Healthwire is a digital healthcare company that allows its users to use online means for purchasing of medicines (both over-the-counter and prescription) sold by Healthwire’s trusted hospitals and pharmacies partners.
  • The website may have third party links which may be provided for the convenience of users of this website. The terms and conditions of any third party has not been reviewed by Healthwire, and therefore holds no liability for third party links or websites and is in no way responsible for the accuracy and liability of the content or products on third party portals. Furthermore a link generated from Healthwire to a third party website does not constitute an endorsement of the services or products offered by them.
  • It is important to consider that content from third party websites has not been reviewed by Healthwire which is why Healthwire is not responsible for any on-site and off-site content of the third party website.
  • Healthwire may revise or update its terms and conditions without any prior notice. Users are strongly advised to review the information from time to time before making any purchase.

Healthwire does not provide medical advice

The Content that you obtain or receive from Healthwire, and its employees, contractors, partners, sponsors, advertisers, licensors or otherwise through the services offered by the site is for informational and scheduling purposes only. All medically related information, including but not limited to information shared via Doctors feed or blogs, emails and text messages, comes from independent healthcare professionals and organizations and is for information purposes only.

The content, whether such content is provided by or through the use of the services or through any other communications from Healthwire, is not intended as a substitute for, nor does it replace, professional medical advice, diagnosis, or treatment. Do not disregard, avoid or delay obtaining medical advice from a qualified healthcare provider because of something you may have read on the site. Do not use the services for emergency medical needs. If you experience a medical emergency, immediately call a health care professional or visit your nearest hospital/clinic. Your use of the content is solely at your own risk. Nothing stated or posted on the site or available through any services is intended to be, and must not be taken to be, the practice of medicine, dentistry, nursing, or other professional health care advice, or the provision of medical care.

We do not recommend or endorse any specific tests, Healthcare Providers, procedures, opinions, or other information that may appear through the Services. If you rely on any Content provided through the Services, you do so solely at your own risk.

No guarantees and warranties

We have no control over, and cannot guarantee the availability of any Healthcare Provider at any particular time. We will not be responsible to any injury resulting therefrom, or for any other injury arising from or related to the use of the Site or Services whatsoever. We make no guarantees or warranties, whether expressed or implied, with respect to professional qualifications, expertise, quality of work, price or cost information or other information through the services. Furthermore, we do not in any way endorse or recommend any individual listed through the services. You are responsible for choosing your own healthcare provider hence Healthwire won’t be responsible for the quality of healthcare services.

Registration and User Information

In order to register, you must provide certain basic information about yourself. Also, you may opt to voluntarily share additional information in order to benefit from all the Services we provide. Our Privacy Policy details how we may use, share and maintain your information, which may include without limitation your name, address, PMDC#/ ID Card # and contact information and any other information that is either requested by Healthwire or voluntarily provided. By submitting such information, you authorize Healthwire, its employees, agents and others operating on its behalf to use and/or disclose such information in accordance with our Privacy Policy. Please review the Privacy Policy carefully, as your use of the Services constitutes your agreement to it.

User Responsibilities

Even though the services are provided free of charge for users, usual, customary and any other charges for any medical or related services rendered by healthcare providers will apply and will be entirely your responsibility. You must resolve any dispute between you or any healthcare provider arising from any transaction hereunder directly with the healthcare provider.

You are responsible for all use of the services and for all use of your credentials, including use by others to whom you have given your credentials. You may only use the site and the services for lawful, non-commercial purposes. You may not use the site in any manner that could damage, disable, overburden, or impair our servers or networks, or interfere with any other party's use and enjoyment of the site or the services. You may not attempt to gain unauthorized access to any of the services, user accounts, or computer systems or networks, through hacking, password mining or any other means.

In addition to our rights in these terms of use, we may take any legal action and implement any technological measures to prevent violations of the restrictions hereunder and to enforce these terms and conditions.

Copyright and trademark notice

All content, including but not limited to trademarks and taglines identifying us or our affiliates, graphics, images, content, button icons, and service names are solely our property. All content on this site is protected by national and international copyright laws and treaties. Nothing on this site should be construed as granting a license or right to use any trademark displayed on this site, without the written permission of the trademark owner. Other than browsing and using the site for its intended purpose, you may not in any way duplicate, distribute, modify, remove, delete, add to, publish, transmit, or in any way exploit any of the content of this site, in part or in whole, except when expressly authorized in writing by Healthwire. You may not use our logo for any purpose whatsoever, not even as a link to our site unless the intended use of the logo is approved in advance by us in writing. Healthwire reserves the right to seek all remedies available at law, in equity or under international copyright laws for violations of these Legal Terms, including the right to block access from a particular Internet address to the site.


We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than [our manufacturer/supplier(s) and] if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.


Disclaimer Exclusions and Limitations

The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company: (a) excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and(b) excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.  The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected. 


Unless otherwise stated, the services featured on this website are only available within the Pakistan. All advertising is intended solely for the Pakistani market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Violation of Rules and Regulations

You are prohibited from posting or transmitting to this site any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under applicable law or any international treaty. Healthwire reserves the right to seek all remedies available at law and in equity for violations of these terms, including the right to block access from a particular Internet address to this site.

Limitation of liability

Healthwire will not be liable for any damages of any kind arising from the use or the inability to use this site, including but not limited to direct, indirect, special, incidental or consequential damages, loss of profit, operation time, goodwill, contracts, revenues or anticipated savings arising out of or in relation to the use of this site even if Healthwire or one of our representatives has been advised of the possibility of such damages. Under no circumstance will Healthwire be liable for any loss or damage caused by a user's reliance on information obtained through this site.

Governing Law and Jurisdiction

These laws will be governed by and construed in accordance with the laws of the state of Pakistan, and you submit to the nonexclusive jurisdiction and federal courts located in Pakistan for any disputes.


Like most interactive web sites this Company‟s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies. 

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.  

Links from this website 

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.  

Copyright Notice 

Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.   

This Company’s logo is a registered trademark of this Company in the Pakistan and other countries. (we are not sure if we can write this or not)


We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us page. 

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavors to comply with the terms and conditions of any Agreement contained herein.   


Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.


The laws of Pakistan govern these terms and conditions. By accessing this website [and using our services/buying our products] you consent to these terms and conditions and to the exclusive jurisdiction of the Pakistani courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorized representatives of the Company.

Notification of Changes 

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy or terms and conditions, we will display these changes on our terms and conditions page on our site. If there are any changes in how we use our site customers‟ Personally Identifiable Information, notification by e-mail or postal mail might be made to those affected by this change. Any changes to our privacy policy and/or terms and conditions will be posted on our web site aweek prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis 

These terms and conditions form part of the Agreement between the Client and us. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

Refund Policy

To claim a refund please write an email to accounts@healthwire.pk. You must send the claim for refund within 3 days after the payment is made. Any refund claim after 3 days will not be accommodated.Refund claims sent within 3 days should be processed within 15 working days.

For online video consultations refund claims can only be processed if submitted at a 12-hour notice.

Call for assistance
042 32500989